Shipping policy

At Iron Elk Equipment, we’re committed to delivering your equipment safely, on time, and with complete transparency.

 

Shipping Costs

  • Free Shipping: We are pleased to offer Free Standard LTL Ground Freight on all equipment orders shipped to the contiguous United States (Lower 48 states).

  • Expedited Shipping: Expedited options may be available for select products/locations at an additional cost. Please email support@ironelkequipment.com before ordering to confirm availability and pricing.

 

Geographic Coverage

  • We currently ship only to the contiguous United States (Lower 48 states).

  • We do not ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO, or P.O. Boxes.

 

Order Processing & Delivery Times

Your delivery timeline is the combination of Processing & Handling Time plus Transit Time.

Stage Estimated Timeframe Details
Order Confirmation Immediate Payment is pre-authorized, and a confirmation email is sent immediately after checkout.
Processing & Handling Time 3–5 Business Days Orders are typically processed, prepared for shipment, and dispatched within this time.
Transit Time (Standard LTL) 7–10 Business Days Standard LTL delivery takes this long after shipment, depending on your destination and the carrier's capacity.
Total Estimated Delivery 10–15 Business Days The total time from purchase to delivery.

Tracking: We will email your tracking number / PRO as soon as your order ships. If you haven’t received tracking within 7 business days of purchase, please contact our support team.

 

Freight & LTL Deliveries (Crucial Information)

Many of our heavy equipment items ship via LTL (Less-Than-Truckload) freight.

  • Delivery Appointment: The carrier will often call you directly to schedule a delivery date and time window. Please ensure your contact phone number is accurate.

  • Curbside Delivery: Standard freight service is curbside delivery only. This means the carrier will bring the shipment to the end of your driveway or property.

  • Liftgate Service: If you do not have a loading dock or a forklift, you will require liftgate service to lower the freight from the truck. This is an additional fee that is not included in the Free Shipping offer.

 

Potential Additional Carrier Fees (Accessorials)

While standard LTL freight is free, certain services requested or required by the destination are not included and may result in extra fees billed by the carrier. We will confirm and collect these charges prior to dispatch, or they may be passed through if incurred:

  • Liftgate service (if not requested at checkout)

  • Residential, rural, or limited-access delivery

  • Inside delivery

  • Re-delivery attempts (due to missed appointments or site restrictions)

  • Re-consignment (address changes after dispatch)

 

Damaged Shipments & Inspection (Claim Policy)

This step is required to process any claims.

  1. Inspect at Delivery: Before signing the delivery receipt (Bill of Lading / BOL), thoroughly inspect the packaging and the product for any damage or shortages.

  2. Note Damage: If you find any damage, you must clearly note it on the delivery receipt/BOL and take detailed photographs of the packaging and product damage. Claims not noted on the BOL may be denied.

  3. Concealed Damage: For damage discovered after the driver leaves (concealed damage), you must notify us within 48 hours (and no later than 7 calendar days) at support@ironelkequipment.com with photos and your order number.

Claims submitted after 7 days may not qualify for replacement or refund. Title and risk of loss transfer to you upon carrier delivery to the address you provide. Please ensure someone is available to receive and inspect the shipment.

 

Delays, Cancellations, and Undeliverable Shipments

  • Delays: If a delay occurs outside of the estimated timeframe, we will email an updated delivery estimate.

  • Cancellations: Orders may be cancelled only if not yet shipped. Once the order is in transit, the order is subject to our Returns & Refunds Policy.

  • Address Changes / Refused Shipments: Address changes after dispatch (re-consignment) or missed appointments/refusals may incur carrier fees, which are the customer’s responsibility.

 

Contact Iron Elk Equipment

  • Email: support@ironelkequipment.com

  • Phone: +1 (307) 832-5565

  • Hours: Mon–Fri, 9 AM–5 PM MST